/ 
RT-Extension-StallFutureTicket-0.2.1
/ README.md

% RT-Extension-StallFutureTicket - Stall a new ticket automatically when start time is set to a future date

This RT Extension allows to automatically stall created tickets with a start time in the future.

Installation

Before you can install this RT Extension you must install the perl module Date::Manip first. The easiest way is to use CPAN:

cpan -i Date::Manip

To install this extension, run the following commands:

perl Makefile.PL
make
make test
make install

Configuration

To make this extension active register it to in RT site configuration file located in RT_HOME/etc/RT_SiteConfig.pm where RT_HOME is the path to your RT installation.

Set(@Plugins,qw(RT::Extension::StallFutureTicket));

You must allow to set new tickets to 'stalled':

Set(%Lifecycles,
    default => {

        [...]

        transitions => {
            ''       => [qw(new open resolved stalled)],
            [...]
        }
        [...]
    }
);

This is just an abbreviation taken from RT's main configuration file under RT_HOME/etc/RT_Config.pm`. Note the added 'stalled'.

To overwrite Date::Manip's default configuration you may set the following:

Set(%DateManipConfig, (
    'WorkDayBeg', '9:00',
    'WorkDayEnd', '17:00', 
    #'WorkDay24Hr', '0',
    #'WorkWeekBeg', '1',
    #'WorkWeekEnd', '7'
));

You can find more information about the configurable parameters under http://search.cpan.org/~sbeck/Date-Manip-6.25/lib/Date/Manip/Config.pod#BUSINESS_CONFIGURATION_VARIABLES.

After all your new configuration will take effect after restarting your RT environment:

rm -rf RT_HOME/var/mason_data/obj/* && service apache2 restart

This is an example for deleting the mason cache and restarting the Apache HTTP web server on a Debian based operating system.

Author

Benjamin Heisig, bheisig@synetics.de

Support and Documentation

You can find documentation for this module with the perldoc command.

perldoc RT::Extension::StallFutureTicket

Bugs

Please report any bugs or feature requests to the author.

Acknowledgements

Special thanks to the synetics GmbH, http://i-doit.org/ for initiating and supporting this project!

Copyright and License

Copyright (C) 2011 Benjamin Heisig, bheisig@synetics.de

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

Request Tracker (RT) is Copyright Best Practical Solutions, LLC.