RT::Extension::EmailReplyDelimiter

Request Tracker extension to strip text from emails after a delimiter.

DESCRIPTION

This extension alters email while it is being received by Request Tracker, removing text and any associated image attachments appearing after a reply delimiter such as "##- Please type your reply above this line -##".

RT VERSION

Known to work with RT 4.2.16, 4.4.4, and 5.0.1.

INSTALLATION

• perl Makefile.PL

• make

• make install

  May need root permissions.

• Edit your /opt/rt4/etc/RT_SiteConfig.pm

  Add these lines:

    Set(@EmailReplyDelimiters, '##- Please type your reply above this line -##');
    Plugin('RT::Extension::EmailReplyDelimiter');
  

• Restart your web server

CONFIGURATION

In RT_SiteConfig.pm, adjust @EmailReplyDelimiters so it contains a list of all of the email reply delimiters you will be using. Restart the service after making changes to this configuration item.

Then adjust the relevant RT templates to include a reply delimiter, on a line by itself, in the appropriate place.

ISSUES AND CONTRIBUTIONS

The project is held on Codeberg; its issue tracker is at https://codeberg.org/a-j-wood/rt-extension-emailreplydelimiter/issues.

LICENSE AND COPYRIGHT

Copyright 2023 Andrew Wood.

License GPLv3+: GNU GPL version 3 or later: https://gnu.org/licenses/gpl.html

This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law.